Refund policy

Refund Policy 
At JHZ Market, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene and safety reasons, including personal care and skincare products that have been opened or used.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or credit card provider, as processing times may vary.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Contact Us
For any questions regarding returns or refunds, please contact us at: marketjhz@gmail.com